Cancellation & Refund Policy
1. Service Nature
The Indian Railway PVC Bill Management System (IR-PVC) provides specialized digital bill processing, PVC calculations, and PDF generation services on a prepaid credit-based system. Once a bill is calculated and its calculation sheets are generated, the digital service is considered fully delivered and the associated credits are deducted.
2. No Cancellation After Processing
Due to the automated and instant calculation of GCC bills on our servers, once you submit a bill interval for calculation:
- The PVC compilation engine processes calculations and fetches WPI/JPC indices immediately.
- Associated credits are deducted upon successful calculation sheet generation.
- Processed bills are fully downloadable and cannot be canceled, reversed, or refunded.
- You can delete or modify drafts freely before clicking the final submit calculation action.
3. Credit Purchases and Top-ups
To process bills beyond the initial free trial limit:
- Credits must be purchased by coordinating with our division administrator.
- Payments are processed manually via bank transfer, UPI, or standard options as specified by the admin.
- Credits do not carry an expiration date and remain valid inside your account indefinitely.
4. Refund Eligibility
Refunds or credit adjustments are strictly limited to the following technical scenarios:
Technical Glitches
- System crash leading to double credit deduction.
- Credits deducted but PDF download failed.
- Calculation engine failure preventing report generation.
Payment Discrepancies
- Double payment for the exact same credit bundle.
- Payment confirmed but credits not added within 48 hours.
- Inconsistent credit amount allocated compared to payment.
5. Non-Refundable Scenarios
Refunds or credit reversals will not be granted for user-compilation errors (such as entering incorrect contract numbers, wrong items classifications, or wrong bill dates) or in cases of change of mind after successful sheet generation.
6. Refund & Dispute Process
To open a billing dispute or request technical credit reversals, please contact our administrator within 7 days of the transaction. Provide your name, account email, transaction details, and description of the error. Approved credit adjustments will be added back to your balance immediately, and monetary refunds will be sent back via bank transfer within 10-14 business days.
7. Contact Information
For refund requests or billing discrepancies, please contact our administrator:
This cancellation and refund policy is subject to applicable Indian laws and regulations. Any disputes arising from billing matters shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.